An NguyenCXM Platform
A customer-experience platform that surfaces customer-journey issues within 2 days.
Problem
Managers learned about customer-journey issues too late to act early.
My role
Project owner from concept to rollout; prototyped it with AI coding agents.
Approach
- Prototyped the platform with AI coding agents to validate it fast.
- Rolled it out and handed it over to the CX team.
Outcome
Managers see journey issues within 2 days and act early.